Shipping Guide

Shipping Guide for GraceThread Apparel

Thank you for shopping with us! We create custom products tailored to your order. Below is our shipping guide to help you understand our policies and set expectations for your shopping experience.

1. Made-to-Order Products

  • Custom Production: All items are custom-made to order, ensuring high-quality, personalized products. This process typically takes 1-4 business days for production, depending on the product type and complexity.
  • No Pre-Made Inventory: Since we don’t hold pre-made stock, production begins only after your order is placed.

2. Processing Time

  • Production Time: Most products require 1-4 business days for printing and preparation before shipping. Specific production times vary by product (e.g., apparel may take longer than mugs).
  • Order Verification: Some orders may require additional verification for custom designs, which could slightly extend processing time. We’ll notify you if this applies.

3. Shipping Time

  • Shipping Estimates: Once production is complete, shipping times depend on the destination and shipping method selected at checkout (e.g., standard, expedited). Typical shipping times are:
    • Domestic (US): 3-7 business days
    • International: 7-21 business days (subject to customs delays)
  • Separate Shipments for Multiple Items: If you order multiple items, they may be fulfilled by different production facilities. As a result, items may ship separately and arrive at different times.
  • Carrier Information: We partner with reliable carriers (e.g., USPS, FedEx, DHL). You’ll receive tracking information once your order ships.

4. Multiple Item Orders

  • Split Shipments: Since our products are made on-demand and may come from different facilities, multiple items in a single order may not ship together. Each item will have its own production and shipping timeline.
  • Combined Shipping: Unfortunately, we cannot combine shipping for multiple items due to the nature of our fulfillment process.

5. Shipping Costs

  • Calculated at Checkout: Shipping costs are calculated based on the product type, weight, destination, and selected shipping method. You’ll see the exact cost before completing your purchase.
  • Free Shipping (If Applicable): If we offer free shipping promotions, eligibility details (e.g., minimum order value) will be clearly stated.

6. International Orders

  • Customs and Duties: For international shipments, customs fees, duties, or taxes may apply, which are the responsibility of the customer. These are determined by your country’s regulations and are not included in the shipping cost.
  • Delays: International orders may experience delays due to customs processing, which is beyond our control.

7. Tracking Your Order

  • Tracking Information: Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s progress.
  • Partial Shipments: If your order ships in multiple packages, you’ll receive separate tracking numbers for each.

8. Common Considerations

  • Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for delays or lost packages due to incorrect address information.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 14 days of delivery (or expected delivery). We’ll work with our printing partners and the carrier to resolve the issue.
  • Returns and Refunds: As items are custom-made, returns are only accepted for defective or incorrect products. Please review our Return Policy for details.

9. Contact Us

If you have questions about your order or shipping, reach out to us at contact@gracethreadapparel.com or through our website’s contact form. We’re here to help!

Note: Shipping times are estimates and may vary due to factors like high order volumes, holidays, or unforeseen circumstances (e.g., weather, carrier delays). We appreciate your patience and understanding as we craft your unique products!